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  Service Experience Survey

Dear Customer,

We want to take this opportunity to thank you for your continuing patronage and to ask for your input regarding the care and service you received. To help us better serve you in the future, please take a few minutes to complete the following questionnaire:

  
 


  1.
 

Overall, were you satisfied with your service experience at Bimmerworks using a scale of 5 to 1 with 5 being the highest?
5 4 3 2 1
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  2.
 

Were you satisfied with your ability to obtain an appointment at Bimmerworks?
Yes No N/A

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If no: Please tell us why.

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How long did it take to get your vehicle in for service?
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  3.
 

Did the Bimmerworks staff make you feel welcome and valued at the time of your arrival?

Yes No N/A

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If no, do you have any suggestions as to how we can improve for future visits?
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  4.
 

Were you satisfied with your Service Advisor's performance for each of the service aspects listed below?


  a.
 

Understanding of your service needs:
Yes No N/A

  b.
 

Level of courtesy, honesty and respect:
Yes No N/A

  c.
 

Explanation of the charges and work performed:
Yes No N/A

  d.
 

Consideration of your time:
Yes No N/A

  e.
 

Knowledge and expertise:
Yes No N/A

  f.
 

Fulfillment of commitments made to you:
Yes No N/A

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If no, do you have any suggestions as to how your Service Advisor can improve?
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  5.
 

Do you feel that our staff valued your business?
Yes No N/A

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If no: Please tell us why?
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  6.
 

Were you satisfied with the time taken with the cashier at pickup?
Yes No N/A
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  7.
 

Were you satisfied with the quality of work performed on the vehicle?
Yes No N/A

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If no: Please tell us why?
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  8.
 

Were you satisfied with the cleanliness of your vehicle at pick up?
Yes No N/A

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If no: Please tell us why?
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  9.
 

Was your vehicle ready when promised?
Yes No N/A

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If no, were you notified of the delay?
Yes No N/A
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  10.
 

If needed, were you satisfied with the alternate transportation provided?
Yes No N/A

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If a loaner was provided, was it a BMW loaner?
Yes No N/A
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  11.
 

Did this service visit fix all authorized repairs?
Yes No N/A

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If no: Please tell us which items still need to be addressed?
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  12.
 

Overall, would you recommend Bimmerworks to a family member or close friend for their future service needs?

Yes No

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  Please provide us additional feedback or questions about your service experience at Bimmerworks:  
   
 
 
 
Last name*:
  
 
 
First name*:
  
 
 
E-Mail*:
  
 
 
Adress:
  
 
 
Phone:
  
 
    Bimmerworks please contact us.  
     

      

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