1.
Overall,
were you satisfied with your service experience
at Bimmerworks using a scale of 5
to 1 with 5 being the
highest?
2.
Were
you satisfied with your ability to obtain an
appointment at Bimmerworks?
If
no: Please tell us why.
How
long did it take to get your vehicle in for
service?
Same day
Next day
2 days
3 days
4 days
5 days
6 days
1 week
8 to 10 days
11 to 13 days
2 to 3 weeks
More than 3 weeks
3.
Did
the Bimmerworks staff make you
feel welcome and valued at the time of your
arrival?
If
no, do you have any suggestions as to how we can
improve for future visits?
4.
Were
you satisfied with your Service Advisor's
performance for each of the service aspects
listed below?
a.
Understanding
of your service needs:
b.
Level
of courtesy, honesty and
respect:
c.
Explanation
of the charges and work
performed:
d.
Consideration
of your time:
f.
Fulfillment
of commitments made to you:
If
no, do you have any suggestions as to how your
Service Advisor can
improve?
5.
Do
you feel that our staff valued your
business?
If
no: Please tell us why?
6.
Were
you satisfied with the time taken with the
cashier at pickup?
7.
Were
you satisfied with the quality of work performed
on the vehicle?
If
no: Please tell us why?
8.
Were
you satisfied with the cleanliness of your
vehicle at pick up?
If
no: Please tell us why?
9.
Was
your vehicle ready when
promised?
If
no, were you notified of the
delay?
10.
If
needed, were you satisfied with the alternate
transportation provided?
If
a loaner was provided, was it a BMW
loaner?
11.
Did
this service visit fix all authorized
repairs?
If
no: Please tell us which items still need to be
addressed?
12.
Overall,
would you recommend Bimmerworks
to a family member or close friend for their
future service needs?
